Answers to most of your questions
Frequently Asked Questions
This is a simple list of our most frequently ask questions. If you have any other question or need help with your garment you may contact us to assist you.
When did you first open?
We’ve had this store on Queen West for over 9 years, while Lilit (founder) has been in the business for over 31 years.
What services do you offer?
We offer top quality creative tailoring for all your needs, from pant hems to avant garde costumes and custom made tailoring from a picture or an idea. Custom designed evening and wedding dresses, professional alteration and prototyping. Some of the things we do:
- Custom fit your jackets and pants
- Remodel your favourite vintage piece into something more trendy and wearable
- Replace damaged zippers
- Mend tears in old clothing or re-line old jackets and coats
- Costume and avant garde alterations
- Make you a dress from a picture
- Tailoring for your home
How long before I can pick up my altered garment?
It depends on the item and type of alteration. We usually don’t do rush orders as quality requires time but if the job is minor and we have enough hands to prioritize the job — we try to accommodate with a rush fee added. More complicated repair may take from 2 to 4 weeks. Custom tailored pieces usually require more time — from 6 to 10 weeks.
Can I drop in without an appointment?
We at the 3rd Floor Tailors understand the importance of providing our customers with high-quality services, and for that reason, we have made the decision to no longer accept walk-in customers. This change has been implemented to ensure that all our customers receive the best possible experience during their visit with us.
My grandmother’s dress has several tears and is no longer wearable. Can we use the remaining fabric somehow?
Absolutely. We value vintage and family owned pieces just as much as you. Bring it in and we would love to help you work your sentimental fabric into something wearable and trendy.
What types of fabrics and materials can you work with?
We have experience working with various sorts of materials and all types of fabrics. We also work with leather, suede and fur. Some other fabrics include PU, plastic, home fabrics: heavy and light. Give us a call at (647) 873-8811 if you have any inquires about non fabric materials.
I can’t find a dress that I like! Can you make me a dress from a magazine picture?
Yes, we’d be happy to help make your dream of the perfect dress come true!
I bought a designer piece on sale for $50, will that cost me more than that to alter it?
Our service fee always depends on the amount of work and time spent on each garment, regardless the price that been paid for it initially. So yes, it is pretty common for a client to spend $250 (or more) to alter a $50 dress.
I Have a very expensive suit and afraid it will get damaged during the alterations, can you guarantee it won't happen?
Although we are always extra cautious, accidents can always happen. If something unfortunate happens, we’d be happy to fully reimburse for the garment.
Could you come to my house or office for alterations? Offer tailoring services at a remote location?
Since we have everything we need at our studio — we prefer to work in house, however we offer the service outside too with an additional hour rate.
I have a dress that needs simple alterations like shortening straps and hemming it — how much do you charge?
We can’t tell for sure until we physically see the dress and determine the amount of work involved. Every dress is unique — depending on the fabric, the way it fits, the finishing details and more.